Support Hub

Troubleshooting & quick fixes.

Step by step guides for the most common site issues. Can't find your answer? Open a ticket and we'll get back to you fast.

Troubleshooting guides

  1. 1Check your internet connection — try loading another site to confirm.
  2. 2Try a different browser or an incognito/private window to rule out cache issues.
  3. 3Clear your browser cache and cookies, then reload the page.
  4. 4If the site is still down, check whether your Care Plan is active — unpaid plans result in hosting being paused.
  5. 5Still down? Open a support ticket below and we'll investigate within 2 hours.

Open a support ticket

Can't fix it yourself? Reach us directly — we respond to every ticket.

WhatsApp
+263 79 002 4457

Fastest response — average reply time under 2 hours during business hours.

Email Support
hello@kavod-online.co.zw

For detailed issues — send screenshots and a full description of the problem.

Response times

< 2 hrs

Critical issues (site down, payments broken) — business hours

< 24 hrs

Standard issues — all tickets

Mon–Fri

8am–6pm CAT · Weekend support for Care Plan clients

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